JAYCO HARDWOOD FLOORS PRIVACY POLICY
Effective Date: June 2, 2026
Jayco Hardwood Floors, a division of Cruz Quinene LLC ("Jayco Hardwood Floors," "we," "our," or "us"), respects your privacy and is committed to protecting the personal information you provide when visiting our website, jaycohardwoodfloors.com, or when communicating with us regarding our services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.
Information We Collect
When you visit our website or contact us regarding our services, we may collect the following information:
Personal Information
• Name
• Email address
• Phone number
• Property address
• Project details
• Photographs or files you voluntarily upload
• Any additional information you provide through forms, chat, email, phone calls, or text messages
Website Information
We may automatically collect limited technical information such as:
• Device type
• Browser type
• IP address
• Pages visited
• Date and time of website visits
This information is used to maintain website functionality, security, and performance.
How We Collect Information
We collect information through:
• Contact forms on our website
• Estimate request forms
• Website chat features
• Phone calls
• Emails
• Text messages
• Customer-submitted photos and project information
• Future customer scheduling and portal features
How We Use Your Information
We use your information to:
• Respond to inquiries
• Provide estimates and proposals
• Schedule appointments
• Perform flooring services
• Process invoices and payments
• Communicate project updates
• Send appointment reminders
• Provide customer support
• Maintain customer records
• Improve our services
• Comply with legal obligations
With your consent, we may also use your information to send:
• Maintenance reminders
• Service recommendations
• Seasonal promotions
• Special offers
• Company updates
Text Messages and Email Communications
By providing your phone number, you consent to receive text messages from Jayco Hardwood Floors regarding:
• Estimates
• Scheduling
• Appointment reminders
• Project updates
• Invoices and payments
• Customer service communications
If you choose to opt in, you may also receive occasional promotional text messages regarding flooring maintenance, special offers, and company updates. Message and data rates may apply. Message frequency may vary. You may opt out of marketing text messages at any time by replying STOP. You may opt out of marketing emails by using the unsubscribe link included in those communications or by contacting us directly. Please note that service-related communications may still be sent when necessary to complete requested services.
Third-Party Service Providers
We utilize trusted third-party providers to help operate our business.
These providers may include:
• Wix (website hosting and website forms)
• Jobber (customer management, estimates, scheduling, invoicing, customer portal, online payments, and communications)
• QuickBooks Online (accounting and invoicing)
• Gmail/Google Workspace (email communications)
• Payment processors used through Jobber or QuickBooks/Intuit
These providers may collect, store, and process information on our behalf in accordance with their own privacy policies.
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Payments
Customers may pay using:
• Credit cards
• ACH transfers
• Checks
• Payment methods made available through our service providers
Payment information is processed through secure third-party payment processors. Jayco Hardwood Floors does not store complete credit card information on our systems.
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Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information only when necessary to:
• Provide requested services
• Coordinate product orders with vendors
• Process payments
• Comply with legal obligations
• Protect our business, customers, or property
Customer information may be shared with a real estate professional only when specifically requested by the customer for coordination related to a real estate transaction.
Cookies and Website Technologies
Our website may use cookies and similar technologies to improve website functionality and user experience.
Cookies may be used to:
• Remember website preferences
• Improve website performance
• Maintain website security
You may modify your browser settings to disable cookies; however, some website features may not function properly.
Future Features
As our business grows, we may add features such as:
• Online scheduling
• Customer portals
• Online payment processing
• Additional customer communication tools
Any information collected through these features will be used in accordance with this Privacy Policy.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, misuse, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only as long as necessary to:
• Provide services
• Maintain business records
• Meet legal and tax obligations
• Resolve disputes
• Enforce agreements
When information is no longer needed, we take reasonable steps to securely delete or destroy it.
Children's Privacy
Our website and services are intended for adults.
We do not knowingly collect personal information from children under the age of 13. If we learn that information from a child under 13 has been collected, we will take reasonable steps to remove it.
Your Privacy Rights
You may request to:
• Access your personal information
• Correct inaccurate information
• Update your information
• Request deletion of your information where permitted by law
• Withdraw consent for marketing communications
To make a privacy-related request, please contact us using the information below.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised Effective Date. Continued use of our website after changes are posted constitutes acceptance of those changes.
Contact Information
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact:
Jayco Hardwood Floors
Cruz Quinene LLC
PO Box 2181
Silverdale, WA 98383
Email: jaycohardwoodfloors@gmail.com
Phone:
(360) 620-5406 (Nicole Quinene Cell)
(360) 265-0212 (Jay Quinene Cell)
(360) 777-6850 (Jayco Hardwood Floors Text Messaging Phone Number)
Website: jaycohardwoodfloors.com